Effective Date: July 11, 2026
Introduction
Welcome to Plezer Collection (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how Plezer Collection collects, uses, stores, shares, and protects your personal information when you visit our website, purchase products, contact us, or communicate with us through WhatsApp Business, Rich Communication Services (RCS), email, telephone, or other digital channels.
This Privacy Policy is intended to comply with applicable laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (where applicable), and other relevant legal requirements. It is also designed to support compliance with Meta’s WhatsApp Business Platform policies and RCS Business Messaging requirements.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.
Information We Collect
Depending on how you interact with Plezer Collection, we may collect the following categories of information:
Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- City, State, and PIN code
- Order history
- Customer support communications
Device Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Date and time of access
- Website usage information
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences.
- Improve website functionality.
- Analyze visitor behavior.
- Enhance user experience.
- Measure website performance.
You may disable cookies through your browser settings; however, certain website features may not function properly.
WhatsApp and RCS Message Data
When you communicate with Plezer Collection through WhatsApp Business or RCS, we may process information such as:
- Mobile number
- Message content voluntarily provided by you
- Customer service interactions
- Delivery status of messages
- Time and date of communications
- Order-related responses
- Communication preferences
We do not use this information for purposes inconsistent with applicable law or the policies governing Meta Business Messaging or RCS.
Purpose of Data Collection
Plezer Collection collects and processes personal information for legitimate business purposes, including:
- Processing and fulfilling orders.
- Delivering purchased products.
- Responding to customer enquiries.
- Providing customer support.
- Sending order confirmations and delivery updates.
- Managing returns, exchanges, or refunds.
- Improving our products and services.
- Preventing fraud and unauthorized activity.
- Complying with legal and regulatory obligations.
- Maintaining business records.
- Sending promotional communications where you have consented or where permitted by law.
We collect only the information reasonably necessary for these purposes.
Consent for WhatsApp & RCS Data Processing
By voluntarily providing your mobile number and initiating or consenting to communication through WhatsApp Business or RCS, you authorize Plezer Collection to process your contact information for purposes such as:
- Order confirmations
- Shipping notifications
- Customer support
- Product enquiries
- Service-related updates
- Promotional offers (where you have not opted out)
You may withdraw your consent for promotional messages at any time by contacting us or using available opt-out options. Withdrawal of consent will not affect communications that are necessary to complete your orders or comply with legal obligations.
Legal Basis for Processing
Plezer Collection processes personal data on one or more of the following legal bases, as applicable:
- Your consent.
- Performance of a contract with you.
- Compliance with legal obligations.
- Protection against fraud and misuse.
- Legitimate business interests, provided they do not override your rights and interests.
We process personal information only to the extent reasonably necessary for the purposes stated in this Privacy Policy.
How We Use Collected Data
The information collected by Plezer Collection may be used to:
- Verify customer identity where appropriate.
- Process payments through authorized payment providers.
- Deliver products and services.
- Send invoices and receipts.
- Respond to enquiries and complaints.
- Improve customer service.
- Personalize your shopping experience.
- Analyze website performance.
- Maintain internal business records.
- Protect the security of our website and systems.
- Comply with legal requirements and regulatory requests.
We do not sell your personal information to third parties for their independent marketing purposes.